Details

Last Funding Type

Seed

Industries

Customer Service,Field Support,Information Technology,Medical Device,SaaS,Software,Technical Support

Founded date

Jul 10, 2019

Number Of Employee

11 - 50

Operating Status

Active

Ascendo is a SaaS customer support software to help agents and end-customers resolve support issues. For Support Leaders, Ascendo is a full service Intelligent Support Operations platform. Ascendo's Augmented Human-Machine interaction engine predicts root cause, recommends the most appropriate solution and avoids future problems for customer support teams. It learns agent's tribal knowledge from feedback loops and interactions to converts into structured data that enables accelerating Customer Experience and Cost Efficiency.