Details

Last Funding Type

Series B

Last Funding Money Raised

$50M

Industries

Artificial Intelligence,Information Technology,Machine Learning,SaaS,Software

Founded date

Jan 1, 2016

Number Of Employee

51 - 100

Operating Status

Active

SupportLogic delivers a continuous service experience (SX) management platform that enables companies to understand and act on the ‘voice of the customer’ in real-time to immediately improve service delivery and build healthy and profitable customer relationships. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data across multiple service channels. It then provides recommendations and intelligent collaborative workflows so service and support teams can take actions to improve the customer experience. SupportLogic is helping global enterprises like Qlik, Nutanix, Databricks, and Rubrik evolve from reactive to proactive service delivery.