Appointed as Director/ Chief Service Management Officer in September 2011. He joined XL in early 2009 as VP Corporate Strategy and Business Development and was a Senior VP of Service Management before his appointment as Director.Prior to joining XL, he was a Principal at the Boston Consulting Group (BCG), with extensive experience in leading a number of consultancy projects in Telco and Banking industries across Asia and Europe. In 2005-2006 he was assigned to Boston, USA as part of the Top Performers program. Previously, he worked at Citibank Global Corporate and Investment Banking as Senior Credit Analyst/AVP.He graduated from the Bandung Institute of Technology in 1995 with an Engineering degree, and was conferred a Master of Business Administration degree from Haas School of Business, University of California at Berkeley in 2003. He has completed all levels (1-3) for the Chartered Financial Analyst (CFA) program from the CFA Institute (1999-2001).